ExcliberPC — Or How To Handle Customers
December 17th, 2006 • General
Thanks for giving us a chance to service you and bringing up your concerns with us! We’re always here to help!
Had I not received the above email from ExcaliberPC, I would’ve thought it’s just bullshit marketing speech, and that whoever sent this is just trying to win me over. To make matters worse, it was followed by “Thx!!”; can you believe it?! Who unprofessional “Thx” is?
If you were in my shoes, that unprofessional attitude is exactly what you’re looking for. You don’t want canned, filled-with-nonsense replies. You don’t want a false smile and a “Please come again” when you’re absolutely sure you won’t. And you certainly don’t want people 20-line signatures telling you what you can and cannot do with an email.
Allen and Steven from ExcaliberPC have followed up every step of my order. It was much less than a million bucks, and I personally don’t think it was worth their time. They usually responded within a couple of hours, and they wrote the responses themselves.
Anyway, I just wanted to recommend these absolutely fantastic guys. I apologize for being so late to post, but I was in bed for the past few days, and I rediscovered that I hate flu.